The central problem in virtually every waiting line situation is a trade-off decision balancing the costs of adding services with the costs of waiting.

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This statement is true. In waiting lines, businesses must decide how much money to invest in adding additional services or resources to decrease wait times, while also considering the cost of adding these services versus the cost of customers waiting in line. This trade-off decision is crucial for managing waiting lines effectively.

The Central Problem in Virtually Every Waiting Line Situation Is