The _____ perspective is based on the presumption that quality is determined by what a customer wants.
A)user-based
B)value-based
C)judgmental-based
D)manufacturing-based

Question

Quizplus · Accepted Answer

The user-based perspective, also known as the customer-based perspective, focuses on meeting the needs and expectations of the customer. Quality is determined by the customer's perception and satisfaction with the product or service. This perspective recognizes that quality is not just about conforming to standards or specifications, but also about delivering a product or service that meets or exceeds the customer's expectations.

The _____ Perspective Is Based on the Presumption That Quality