Research has found that employee satisfaction is:
A)unrelated to customer satisfaction.
B)positively related to customer satisfaction.
C)negatively related to customer satisfaction.
D)related to customer satisfaction only in manufacturing firms.

Question

Quizplus · Accepted Answer

Research has consistently shown a positive relationship between employee satisfaction and customer satisfaction. Happy employees are more likely to go above and beyond to provide positive customer experiences, leading to higher levels of customer satisfaction.

Research Has Found That Employee Satisfaction Is