Quality costs in services are generally labor dependent.

Question

Quizplus · Accepted Answer

Quality costs in services are generally labor dependent because services are often provided by employees who are responsible for ensuring quality. This includes training, monitoring, and correcting mistakes, which are all labor-intensive activities that can incur costs. In contrast, quality costs in products may involve more material and production costs, such as inspections or testing.

Quality Costs in Services Are Generally Labor Dependent