Today,organizations are asking employees to take more responsibility for acting as the point of contact between the organization and the customer.
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Q16: The receiving department in an organization ensures
Q17: Manufacturing is generally more labor intensive compared
Q18: According to the product perspective of quality,a
Q19: The transcendent definition of quality was first
Q20: The quality assurance team in a firm
Q22: Customers generally view quality from the _
Q23: High quality of products is an important
Q24: The value perspective defines quality of a
Q25: Employees who embrace quality as a personal
Q26: Which of the following perspectives of quality
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