_____ of product and service performance and customer indicators is a critical management tool for defining and focusing on key quality and customer requirements,identifying product and service differentiators in the marketplace,and determining cause-effect relationships between product and service attributes and measures of customer satisfaction and loyalty.
A)Regression analysis
B)Benchmarking
C)Correlation analysis
D)Quincunx experimentation

Question

Quizplus · Accepted Answer

Correlation analysis is the statistical technique used to determine the relationship between two or more variables. In the context of quality management, it can help identify the impact of product and service attributes on customer satisfaction and loyalty. By analyzing the correlation between different quality indicators and customer feedback, companies can focus on the areas that need improvement and prioritize their efforts towards enhancing customer experience. Regression analysis and quincunx experimentation are also relevant to quality management, but they serve different purposes. Benchmarking is a comparison method that can help identify best practices and potential areas of improvement, but it does not offer insights into the causal relationships between different quality indicators and customer satisfaction.

_____ of Product and Service Performance and Customer Indicators Is