Kate Is a Customer Care Executive at a Telecommunications Service

Kate is a customer care executive at a telecommunications service provider.She receives a complaint from a customer about an unnecessary $10 charge on his phone bill.If the company follows the customer service management process,Kate is most likely to:

A) forecast whether such problems will arise in the future.
B) integrate the company's internal capabilities with the customer's needs.
C) provide a quick response to the customer using customer care software.
D) resolve the complaint only if the customer is highly valuable to the company.