Which of the following statements should a salesperson use to accept the objection?
A) "I think I might be able to explain that better to you after showing you this diagram."
B) "Yes, you're right, it is lighter. Customers haven't mentioned that as a problem-why do you think it might be?"
C) "That's true. It does have a shorter shelf life, but that really hasn't been a problem. It is so popular it never stays on the shelf that long anyway."
D) "Where did you hear that? Your source must have erroneous information."
E) "As I was saying…."

Question

Quizplus · Accepted Answer

This statement acknowledges the customer's objection and seeks to understand their perspective, which is a constructive way to accept and address objections.

Which of the Following Statements Should a Salesperson Use to Accept