Multiple Choice
Figure 12-6
-According to Figure 12-6 above, Box E represents which dimension of service quality?
A) reliability
B) empathy
C) tangibility
D) assurance
E) responsiveness
Correct Answer:
Verified
Related Questions
Figure 12-6
-According to Figure 12-6 above, Box E represents which dimension of service quality?
A) reliability
B) empathy
C) tangibility
D) assurance
E) responsiveness
Correct Answer:
Verified