Customers will often judge the ________ of the service experience based on the performance of the people providing the service.
A) price
B) productivity
C) process
D) quality
E) physical environment

Question

Quizplus · Accepted Answer

Customers often judge the quality of the service experience based on the performance of the people providing the service, as it directly impacts their satisfaction and perception of the service.

Customers Will Often Judge the ________ of the Service Experience