A balanced scorecard shows measures of performance as they related to areas of performance. Which of the following is a measure of performance of customer value?
A) Gross margin ratio.
B) Retention of existing customers.
C) Hours of job related training.
D) Process cycle time.
Correct Answer:
Verified
Q30: One of the results in using balanced
Q31: Which of the following balanced scorecard perspectives
Q32: Which of the following balanced scorecard perspectives
Q33: Which of the following statements is(are) false
Q34: Which of the following is not one
Q36: A description of an organization's values, definition
Q37: _ is a firm's ability to implement
Q38: Employee involvement in real decision-making is likely
Q39: A balanced scorecard is a set of:
A)
Q40: Which of the following statements is(are) true
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