Which of the following best describes possible objectives related to the customer perspective of the balanced scorecard?
A) Reduced cycle time, project management.
B) Improved relationships, timeliness.
C) Increased revenue, reduced costs.
D) Employee satisfaction, global knowledge improvement.

Question

Quizplus · Accepted Answer

The customer perspective of the balanced scorecard focuses on objectives that relate to customer satisfaction and retention, such as improving relationships and ensuring timely delivery of products or services.

Which of the Following Best Describes Possible Objectives Related to the Customer