Under the value chain concept, value-added activities are those that firms perform and that customers perceive as adding utility to the goods they purchase.

Name: Under the value chain concept, value-added activities are those that firms perform and that customers perceive as adding utility to the goods they purchase.
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Value-added activities in the value chain are those that enhance the product's value in the eyes of the customer, thereby increasing its utility and desirability.

Under the Value Chain Concept, Value-Added Activities Are Those That