A customer service team identifies a goal of three business days for addressing all customer concerns. In the context of a control process, this goal is
A)measuring actual performance.
B)comparing actual performance against chosen standards.
C)implementing a feedback measure.
D)establishing a standard of performance.
E)initiating corrective action.

Question

Quizplus · Accepted Answer

The goal of addressing customer concerns within three business days serves as a standard of performance that the team aims to achieve.

A Customer Service Team Identifies a Goal of Three Business