Application of Cognitive Dissonance
Marjorie has always believed that the most effective way to manage people is to be caring and compassionate. She felt the workplace should be a pleasant environment where people could enjoy coming to work. That worked fine for 15 years until the recent hiring of a new vice- president. Not only does he want the work environment changed so that "people spend more time working and less time on social issues," but he has informed Marjorie she must lay off 10 employees in her department in order to cut costs.
-Marjorie is probably suffering __________due to the directives issued by the vice- president.
A)cognitive dissonance
B)organizational development
C)cognitive dispersion
D)organizational behavior

Question

Quizplus · Accepted Answer

Marjorie is likely experiencing cognitive dissonance because the new vice-president's directives conflict with her long-held belief that a caring and compassionate work environment is most effective. This creates a psychological discomfort due to the inconsistency between her beliefs and the actions she is now required to take.