If the source of variation has been deficient performance, the manager will want to take corrective action. Examples of corrective action include all of the following except
A)replacement of personnel.
B)changes in structure.
C)changes in the standard.
D)redesign of jobs.

Question

Quizplus · Accepted Answer

Changing the standard is not typically considered a corrective action for deficient performance. Corrective actions usually involve changes that directly address the performance issue, such as personnel replacement, structural adjustments, or job redesign, rather than altering the benchmarks or goals (standards) that the performance is measured against.

If the Source of Variation Has Been Deficient Performance, the Manager