Application of Barriers to Effective Communication
The message received yesterday was certainly not the message Jon had intended to send. This morning after speaking to the fifth angry employee, he realized he had failed in communicating. He had worked so diligently to properly word the decrease in profits and the resulting lack of a bonus for the coming year. It was due, in large part, to foreign currency risk factors. When all foreign currency had been changed back to dollars, profits were gone and with it, the bonus. The employees had been so upset as soon as he said the words "no bonus" that he was not sure they had heard anything else. Now he had to try and communicate again.
-Jon did not attempt to use ________ .
A)selective perception
B)emotions
C)gender language
D)filtering

Question

Quizplus · Accepted Answer

Jon did not attempt to use filtering, which involves altering or withholding information to manage the receiver's reaction. He communicated the message directly without modifying it to soften the impact.