Application of Barriers to Effective Communication
The message received yesterday was certainly not the message Jon had intended to send. This morning after speaking to the fifth angry employee, he realized he had failed in communicating. He had worked so diligently to properly word the decrease in profits and the resulting lack of a bonus for the coming year. It was due, in large part, to foreign currency risk factors. When all foreign currency had been changed back to dollars, profits were gone and with it, the bonus. The employees had been so upset as soon as he said the words "no bonus" that he was not sure they had heard anything else. Now he had to try and communicate again.
-It seemed the employees heard only the parts of what he had to say. This is an example of
A)selective perception.
B)filtering.
C)emotions.
D)language.

Question

Quizplus · Accepted Answer

Selective perception occurs when individuals hear only what they want to hear or what they expect to hear, which in this case was the "no bonus" part of the message.