Which of the Following Contributed to the Reputation for Poor

Which of the following contributed to the reputation for poor service Home Depot acquired between 2001 and 2006?

A) A shift toward hiring more part-time workers.
B) The imposition of a salary cap that drove often many experienced workers.
C) The move of a large percentage of workers to overnight stocking positions which meant fewer employees on the floor during business hours.
D) All of the above.