You-attitude is unnecessary in documents that express good news.
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Q10: "We give you" lacks you-attitude,because the sentence
Q11: To create goodwill,avoid using appendices.
Q12: Use "I" rarely in external messages.
Q13: Using you-attitude means making it easy for
Q14: Your supervisor,Pierre Landry,is going on an extended
Q16: You-attitude demonstrates your inability to see another
Q17: "I am pleased to let you know
Q18: It is appropriate to mention your own
Q19: Appearance,layout,visuals,content,and language all contribute to reader-centred documents.
Q20: You-attitude emphasizes what you,the writer,wants to communicate.
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