In the modern customer-oriented organizational chart, which of the following is considered to be at the top of the organizational pyramid?
A) sales
B) top management
C) front-line people
D) customers
E) middle management

Question

Quizplus · Accepted Answer

In a modern customer-oriented organizational chart, customers are considered to be at the top of the organizational pyramid. The organization's goal is to satisfy the customers, which is why all decisions and actions are taken with the customer in mind. This approach ensures that the customers' needs are met, which in turn benefits the organization by generating loyal customers and increasing revenue.

In the Modern Customer-Oriented Organizational Chart, Which of the Following