Which of the following techniques can be used by service firms to enhance productivity?
A) Invest in recruitment and training to ensure that the employers work harder or smarter.
B) "Industrialise the service" by adding equipment and standardising production.
C) Invest in technology to replace expensive labour.
D) Increase the quantity of their service by sacrificing some quality.
E) all of the above
Correct Answer:
Verified
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