A customer-centric culture includes:
A) Adopting a partnership business model
B) Investing money into customer service
C) Defining the selling role in terms of increasing revenue rapidly
D) Selling the customer more than what they initially asked for

Question

Quizplus · Accepted Answer

B  A customer-centric culture focuses on building long-term relationships with customers (A) and ensuring high-quality customer service (B) to meet their needs and enhance their experience.

A Customer-Centric Culture Includes