Sterile Feral, Inc., is a non-profit organization that catches wild or stray cats, neuters them, vaccinates them, and releases them back into the wild. The personnel of the non-profit organization are caring people who love animals and try to do what they can to meet the needs of each cat they care for. The caring nature of the personnel relates
To which service quality dimension?

Question

Quizplus · Accepted Answer

Empathy refers to the degree to which the organization cares about its customers and it is clear that the personnel of Sterile Feral, Inc., demonstrate empathy in their caring nature towards the cats they care for.