The benefits of organizational citizenship are more indirect than the benefits of performance behaviours.

Question

Quizplus · Accepted Answer

Organizational citizenship behaviors, such as helping colleagues or volunteering for extra tasks, can improve workplace culture and reduce turnover. However, the benefits are less tangible and less directly measurable than the benefits of performance behaviors, such as meeting sales targets or completing projects on time.

The Benefits of Organizational Citizenship Are More Indirect Than the Benefits