According to the text,customer relationship management refers to building and maintaining profitable long-term customer relationships.
Correct Answer:
Verified
Q9: Private clouds allow corporate users to internally
Q10: While a company's Internet presence may be
Q11: According to the text,poor planning is typically
Q12: Segmenting customers on the basis of things
Q13: While a well-planned and organized CRM plan
Q15: Cloud computing is a term used to
Q16: The three inputs for calculating Customer Lifetime
Q17: As customers navigate through a website CRM
Q18: Training managers and users in the key
Q19: Customers of companies,using CRM applications,should not be
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