Smart companies monitor all social media posts about the company, but they might not necessarily respond to each one.
Correct Answer:
Verified
Q30: Using IM allows you to avoid the
Q31: Customers may expect a response to their
Q32: Companies should respond quickly to any social
Q33: To save time on responses, create a
Q34: Goodwill messages may convey congratulations, sympathy, or
Q36: Whether you use email or IMs, you
Q37: Companies typically respond to critical online customer
Q38: A simple request should be treated as
Q39: Follow your company's IM policy, and be
Q40: Recognition notes should be handwritten, but not
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