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Consider the Following Key Performance Indicators,and Classify Each Indicator According

Question 152

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Consider the following key performance indicators,and classify each indicator according to the balanced scorecard perspective it addresses.

Premises:
Employee promotion rate
Residual income
Earnings growth
Customer retention
New product development time
Employee satisfaction ratings
Percentage of compensation based on performance
Average machine set-up time
Percentage of orders filled each week
Cash flow from operations
Responses:
internal business perspective
financial perspective
learning and growth perspective
customer perspective

Correct Answer:

Employee promotion rate
Residual income
Earnings growth
Customer retention
New product development time
Employee satisfaction ratings
Percentage of compensation based on performance
Average machine set-up time
Percentage of orders filled each week
Cash flow from operations
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