Ten business people who fly frequently from Melbourne to Sydney were asked to rank four airlines in terms of the quality of service. The people assigned scores using a 5-point Likert scale where: 1 = bad, 2 = poor, 3 = average, 4 = good, and 5 = excellent. The results are shown below.
Can we conclude at the 5% significance level that there are differences in service quality among the four airlines?
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