The home health agency hired an expert in financial management to evaluate and propose a plan for reversing growing expenses and decreasing revenues.The expert is well respected,both personally and professionally,by members living in this small community.To be effective,staff will need to perceive this change agent as:

Question

Quizplus · Accepted Answer

To influence the decision,the expert must be seen as having knowledge of what matters to the people that they lead and of the change area itself.The expert also must be enthusiastic and communicative and have referent power.

The Home Health Agency Hired an Expert in Financial Management