Luke is the store manager at the departmental store of Nature's Basket,a multinational retailer corporation,located in Cincinnati.He decides to use cross-training to improve motivation levels amongst people who work at the store.Luke is most likely to implement which of the following measures?
A) Luke asks people who stock the shelves to handle the cash registers, and the cashiers are taught to stock shelves.
B) Luke provides detailed feedback to all employees at the store and sets performance goals for them.
C) Luke starts a "Retail Apprenticeship Scheme" that allows employees to get certified and learn new skills.
D) Luke hires temporary workers to assist store employees during peak periods.
E) Luke implements an incentive scheme based on the individual performance of employees.

Question

Quizplus · Accepted Answer

A) Cross-training refers to training workers to perform multiple jobs and rotating them through these various jobs to combat boredom or burnout.

Luke Is the Store Manager at the Departmental Store of Nature's