Empowerment means giving frontline workers the responsibility, authority, and freedom to respond quickly to customer requests.

Question

Quizplus · Accepted Answer

Empowerment is about giving frontline workers the power and flexibility to make decisions and act quickly in response to customer needs. This can lead to increased customer satisfaction and loyalty, as well as improved organizational efficiency and effectiveness.

Empowerment Means Giving Frontline Workers the Responsibility, Authority, and Freedom