For a single-channel waiting line, the utilization factor is the probability that an arriving unit must wait for service.

Name: For a single-channel waiting line, the utilization factor is the probability that an arriving unit must wait for service.
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Quizplus · Accepted Answer

The utilization factor in a single-channel waiting line represents the proportion of time the service channel is busy, which is equivalent to the probability that an arriving unit finds the channel occupied and must wait.

For a Single-Channel Waiting Line, the Utilization Factor Is the Probability