Mauri has been asked to conduct training for a group on telephone etiquette. What steps should she use to begin her task analysis?
A) Research the skill
B) Practice the skill
C) Understand the steps necessary to successfully perform the skill.
D) Both a, b, and c
E) Both a and c

Question

Quizplus · Accepted Answer

To begin a task analysis, Mauri should research the skill to understand what it entails and identify the steps necessary to successfully perform the skill. Practicing the skill might be part of preparing to teach it, but it is not a step in conducting a task analysis.

Mauri Has Been Asked to Conduct Training for a Group