The characteristic of a service denotes the fact that production and consumption of the service occur simultaneously.
A) intangibility
B) heterogeneity
C) customer contact
D) perishability
E) inseparability

Question

Quizplus · Accepted Answer

Inseparability refers to the characteristic of services where production and consumption occur simultaneously, meaning the service cannot be separated from its provider.

The Characteristic of a Service Denotes the Fact That Production