Based on the book "At America's Service," which of the following is not one of the seven deadly sins of service:
• Apathy
• Cheerfulness
• Coldness
• Runaround
Correct Answer:
Verified
Q6: Great service:
• Can result in repeat
Q7: Moments of truth are:
• times when
Q8: Since it's introduction, the pineapple has been
Q9: Which of the following is not part
Q10: Based on data from the U.S. Census
Q12: Internal customers are:
• those who have
Q13: Which of the following would not be
Q14: A guest is anyone who:
• receives
Q15: According to the National Restaurant Association, when
Q16: Guest loyalty is:
• keeping guests happy
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