The radical redesign of business processes to achieve major gains in cost,service,or time is called
A) total quality management.
B) reengineering.
C) management by objectives.
D) action planning.
E) statistical process control.

Question

Quizplus · Accepted Answer

The radical redesign of business processes to achieve major gains in cost, service, or time is called reengineering. Total quality management, management by objectives, action planning, and statistical process control are all management techniques that may contribute to process improvement, but none of them specifically involves radical redesign of processes.

The Radical Redesign of Business Processes to Achieve Major Gains