The continual process of measuring products,services,and practices against the toughest competitors or those companies recognized as industry leaders is
A) total quality management.
B) benchmarking.
C) action planning.
D) reengineering.
E) management by objectives.

Question

Quizplus · Accepted Answer

The process described is benchmarking, which involves comparing one's own products, services or practices against those of the toughest competitors or industry leaders in order to identify areas for improvement and to achieve superior performance. Total quality management, action planning, reengineering and management by objectives are all related management concepts, but do not specifically refer to this process of benchmarking.

The Continual Process of Measuring Products,services,and Practices Against the Toughest