"On-the-job training" usually requires the employee to spend some time in a classroom.
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Q11: The Leadership Program based on Peter Senge's
Q12: 10 For waiting customers, pre-process waits seem
Q13: Accounting procedures are typically outlined in Operations
Q14: The make-or-buy decision applies only to manufacturing
Q15: The pricing strategy of a business should
Q17: The majority of dissatisfied customers:
A) do not
Q18: The "Core Business" means the products and
Q19: Greater specialization requires abandoning all products or
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Q21: Developing the most efficient procedures to use
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