In the context of the triple bottom line (TBL), which of the following measures includes the number of ethical violations
A) Responsiveness
B) Service quality
C) Social sustainability
D) Customer retention rate

Question

Quizplus · Accepted Answer

Social sustainability is one of the three pillars of the TBL, alongside environmental sustainability and economic sustainability. It includes an organization's impact on the social fabric of the community it operates in, which encompasses ethical considerations such as compliance with labor laws, equal treatment of employees, and adherence to principles of corporate social responsibility. Therefore, the number of ethical violations would be included as one of the indicators of social sustainability. The other choices are not directly related to ethical considerations.

In the Context of the Triple Bottom Line (TBL), Which