The innovation and learning perspective in the balanced scorecard model includes measures such as:
A) return on investment, economic value added, and shareholder value.
B) number of cooperative customer-company design initiatives and percent of sale from new services.
C) training hours per employee, hiring process effectiveness, and revenue per employee.
D) service-quality levels, design and demand flexibility, and asset utilization.

Question

Quizplus · Accepted Answer

The innovation and learning perspective focuses on internal growth and development, including measures like training hours per employee, hiring process effectiveness, and revenue per employee, which are related to improving skills and efficiency.

The Innovation and Learning Perspective in the Balanced Scorecard Model