Spring Airlines is a small budget airline that is based in China.The company has a strict rule against passengers bringing any food or beverage on board with them.In a country where meal time is extremely important, this has caused some passengers to slap, throttle, and insult stewardesses who tried to enforce this rule.The tenacity with which the company's employees enforce this ruling is based on how the employees predict customers will react to the news.This is an application of the _____ theory.

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This is an application of the expectancy theory, which suggests that individuals behave or act in a certain way because they are motivated to select a specific behavior over others due to what they expect the result of that selected behavior will be. In the context of Spring Airlines, the employees' enforcement of the no food or beverage rule is based on their expectations of how customers will react to this policy.

Spring Airlines Is a Small Budget Airline That Is Based