An example of a provider of exceptional customer service is L.L.Bean, Inc.One of its employees actually drove 500 miles from Maine to New York to deliver a canoe to a customer who was leaving on a trip.The employee was able to perform this task with the support of L.L.Bean because the catalog retailer believes strongly in:

Question

Quizplus · Accepted Answer

Empowerment is the correct answer because L.L.Bean's action of allowing an employee to drive 500 miles to deliver a canoe demonstrates the company's trust in its employees to make significant decisions and take actions that benefit the customer. This level of autonomy and trust in employees to go above and beyond is a hallmark of empowerment.

An Example of a Provider of Exceptional Customer Service Is