Enormous Company and Petite Company Are Two of the Largest

Enormous Company and Petite Company are two of the largest mail order companies in the U.S. Given below is selected information for these two companies for 20X3 and 20X5. $\begin{array}{llll}&&\text { Enormous }&\text { Petite }\\\text { Customer orders } & 20 \times 3 & 2,300,000 & 2,700,000 \\& 20 \times 5 & 2,000,000 & 3,400,000 \\\text { Number of employees } & 20 \times 3 & 1,000 & 1,200 \\& 20 \times 5 & 1,200 & 1,400\end{array}$ Required:
a. Compute the 20X3 and 20X5 productivity measures in terms of customer orders per employee for Enormous Company and Petite Company.
b. Compare the change in productivity between 20X3 and 20X5 for Enormous Company and Petite Company. Do you note any problem areas?