The Nurse Is Caring for an Elderly Woman with Dementia

The nurse is caring for an elderly woman with dementia who is frightened in the hospital room. Which is the best action by the nurse to communicate empathy and compassion?

A) Use the bedside intercom to inform her that the nurse will be entering the room.
B) Lightly touch the patient's arm or shoulder before greeting her.
C) Shut the patient's door in the hallway if there is noise or loud talking.
D) Firmly but kindly insist the patient accepts reality as the nurse has presented it.