Quality is:
A) meeting or exceeding customer expectations in the goods and/or services offered.
B) only a major factor in the production of luxury goods, such as BMW cars.
C) an assured way to gain competitive advantage.
D) a viable trade-off with product cost in gaining a competitive advantage.

Question

Quizplus · Accepted Answer

Quality is defined as meeting or exceeding customer expectations in the goods and/or services offered, making it a key factor in customer satisfaction and business success.

Quality Is