Choosing how to accommodate customer induced variability in a service business is the decision of the front-line service provider.

Name: Choosing how to accommodate customer induced variability in a service business is the decision of the front-line service provider.
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The strategy for accommodating customer-induced variability is typically determined by management and involves designing the service process, setting policies, and training front-line service providers on how to handle such variability.

Choosing How to Accommodate Customer Induced Variability in a Service