The work process involved in providing the service must involve the physical presence of the customer in the system.
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Q25: An important aspect of service products is
Q26: The service triangle is completely made up
Q27: Service strategy begins by integrating operations and
Q28: The "back end" of the service encounter
Q29: Implicit services are not part of the
Q31: A supporting facility is the same thing
Q32: An explicit service is readily observable by
Q33: All services need to be located near
Q34: Customer contact refers to creation of the
Q35: An implicit service implies psychological benefits that
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