Two of the Questions Asked in the Survey of Customers

Two of the questions asked in the survey of customers are shown below.
• Given the prevalence of identity theft, are you reluctant to provide credit card
information online to purchase items from the gift shop?
• Are you confident that any information you provide to our online store is
secure?
A. Are these questions valid (appropriately worded)? Explain.
b. Which question is more neutral? Explain.