When using a balanced scorecard, which of the following is typically classiﬁed as an internal business process performance measure?
A)Cash ﬂow.
B)Number of customer complaints.
C)Employee training hours.
D)Number of employee suggestions.
E)Number of suppliers used.

Question

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The Answer of When using a balanced scorecard, which of the following is typically classiﬁed as an internal business process performance measure?
A)Cash ﬂow.
B)Number of customer complaints.
C)Employee training hours.
D)Number of employee suggestions.
E)Number of suppliers used.

When Using a Balanced Scorecard, Which of the Following Is